At Paintsmart, we are committed to delivering your paint products safely, quickly, and at the best possible rates. Since multiple brands sell through our platform, shipping terms may vary slightly depending on the seller, but the following general policy applies to all orders:
1. Shipping Coverage
We deliver across all major cities and regions within India.
Some remote or restricted areas may not be serviceable. You can check service availability by entering your pin code at checkout.
2. Processing Time
Orders are usually processed within 1–2 business days of payment confirmation.
Custom-made or specially packed items (such as large paint drums) may require additional processing time.
3. Estimated Delivery Time
Standard delivery time is 3–7 business days, depending on your location and the brand’s warehouse.
For metro cities, delivery may be faster (2–4 business days).
During festivals, sales, or unforeseen circumstances (strikes, natural calamities, etc.), deliveries may be delayed.
4. Shipping Charges
Shipping charges vary based on product weight, size, brand, and delivery location.
The exact shipping cost (if applicable) will be displayed at checkout before payment.
Some sellers may offer Free Shipping on select products or order values.
5. Order Tracking
Once your order is dispatched, you will receive a tracking ID via email/SMS.
You can track your shipment in real-time through our website or the courier partner’s portal.
6. Multiple Shipments
If your order contains products from multiple brands/sellers, items may be shipped separately.
You will receive separate tracking details for each shipment.
7. Damaged or Missing Products
If you receive a damaged or missing item, please report it to us within 48 hours of delivery at support@paintsmart.com.
We may request photos/videos of the package for verification.
8. International Shipping
Currently, we do not offer international shipping. However, we are working to expand globally soon.
9. Change of Address
Shipping address changes are only allowed before the order is dispatched. Please contact our support team immediately if you need to update your delivery details.
